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Whats your query about?
ORDER DELIVERY & PAYMENTS
Frequently asked questions
How do I check the status of my order?
More queries related to
Orders
You can view and track your orders in the “My Orders” section of your account.
Delivery
Orders are typically delivered within 5–7 business days depending on your location.
Payments
We accept all major credit/debit cards, UPI, and wallet payments.
CANCELLATION
Frequently asked questions
How can I cancel my order?
You can cancel your order before it is shipped. Go to “My Orders” and click cancel.
Can I cancel after dispatch?
Once the order is dispatched, cancellation is not possible. You may request a return after delivery.
REFUND & RETURNS
Frequently asked questions
How do I return a product?
You can raise a return request from your order details within 7 days of delivery.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.
MY ACCOUNT
Frequently asked questions
How do I update my account information?
Go to “My Account” → “Profile” to update your information.
I forgot my password. What should I do?
Click on “Forgot Password” on the login page and follow the steps to reset it.
HOW WALLET WORKS
Frequently asked questions
What is Reverse Wallet?
Reverse Wallet is your store credit account where refunds and rewards are added.
How can I use my wallet balance?
At checkout, you can choose “Pay using Reverse Wallet” to apply your balance.
MY ORDERS
Frequently asked questions
Where can I find my past orders?
Go to “My Account” → “My Orders” to view all your order history.
Can I reorder previous items?
Yes, click “Reorder” next to the item you want to purchase again.